SHIPPING POLICY

SHIPPING & RETURNS

DOMESTIC SHIPPING POLICY:

Shipment processing time:

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates:

Shipping options and charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses:

serendipoutdoors.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within

24 hours.

Customs, Duties and Taxes:

serendipoutdoors.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility

of the customer (tariffs, taxes, etc.).

Damages:

serendipoutdoors.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the U.S.

RETURN & EXCHANGE POLICY

RETURNS:

In order to be eligible for a refund, you have to return the product within 21 calendar days of your purchase. The product must be in the same condition

that you receive it and undamaged in any way.

We do NOT REFUND shipping, we do NOT pay for return shipping costs, we do NOT provide a return label nor packaging.

Please package accordingly so the item will not be damaged, then ship via UPS, FedEx or USPS to: Serendip Outdoors, Attn: Returns,

1552 Hillsboro Ave SE, Grand Rapids, MI 49546. Please include your name and return address that was used when purchasing the product(s).

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 21 calendar days have passed, you will not be eligible for a refund.

EXCHANGES:

In order to be eligible for an exchange, you have to return the product within 21 calendar days of your purchase.

For exchanges for alternative sizes or colors (when available) the product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your exchange. If the alternate size or color requested is not available a refund will be issued if the exchange was received within 21 calendar days.

We do NOT refund shipping, we do NOT pay for return shipping costs, we do NOT provide a return label nor packaging. Please package accordingly so

the item will not be damaged, then ship via UPS, FedEx or USPS to: Serendip Outdoors, Attn: Returns, 1552 Hillsboro Ave SE, Grand Rapids, MI 49546.

Please make sure to include your name and return address that was used when purchasing the product(s).

In order to process an exchange or return, please click on the "Contact" tab above and in the subject line include "exchange" or "return" and your order number. Please include the reason for your return or exchange. If anything is unclear or you have more questions feel free to contact our customer

support team.